Effective Date: November 1, 2025
Hillsborough Home Warranty ("Hillsborough," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit hillsboroughlifeinsurance.com, subscribe to emails, request quotes, enroll in a home warranty plan, or interact with our customer service teams.
By using our website or services, you agree to the practices described here. If you disagree, please do not use our site or submit personal information.
This Policy applies to information processed by Hillsborough in connection with marketing, sales, enrollment, claims, billing, and member communications. Contractor partners and payment processors may have their own privacy practices when they interact with you during a service visit; this Policy does not govern independent contractors except where we instruct them as service providers.
When you browse our static website, standard web server logs may capture IP address, browser type, device identifiers, referring URL, and pages viewed. We may use cookies or similar technologies for basic analytics and to remember form preferences where enabled. You can control cookies through browser settings.
We may receive property record summaries, credit or fraud-prevention signals where permitted, and service outcomes from contractors completing covered repairs.
We use personal information to:
We do not sell your personal information for money. We do not use sensitive categories for automated decisions that produce legal or similarly significant effects without human review where required.
Where applicable law requires a legal basis, we rely on performance of a contract (enrollment and claims), legitimate interests (site security and service improvement), compliance with law, and your consent (marketing emails and certain optional cookies). You may withdraw marketing consent by using the unsubscribe page or links in emails without affecting transactional messages necessary to service your plan.
We share personal information only as needed:
We retain information for as long as your plan is active and as required thereafter for accounting, tax, dispute resolution, and regulatory compliance. Marketing suppression lists are retained to honor unsubscribe requests. When retention ends, we delete or anonymize data consistent with our records management program.
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of warranty and payment data, including access controls, encryption in transit for web sessions, and vendor security reviews. No method of transmission or storage is completely secure; please use strong passwords on member portals and notify us of suspected unauthorized access.
Our services are directed to adults managing household property. We do not knowingly collect personal information from children under sixteen. If you believe we received such information, contact us for deletion.
Depending on your location, you may have rights to access, correct, delete, or port personal information; object to or restrict certain processing; and opt out of targeted advertising or profiling where defined by law. To exercise rights, email privacy@hillsboroughlifeinsurance.com with sufficient detail to verify your identity. We will respond within timelines required by applicable law.
You may unsubscribe from marketing via Unsubscribe Email or footer links. Account-related emails may continue while a plan remains active.
Our primary operations support domestic home warranty members. If you access the site from other regions, you understand that information may be processed in locations where we or our vendors operate, with safeguards consistent with this Policy.
Our site may link to external resources or display social sharing icons. Those third parties' privacy practices govern their services. We encourage you to read their policies before providing personal information.
Residents of states with comprehensive privacy laws may receive additional notices about categories of personal information collected, sources, business purposes, and disclosure categories. Upon request, we will provide a supplemental privacy notice where legally required and honor opt-out rights for sale or sharing as defined by those statutes. Our marketing site forms are client-side demonstrations; production enrollment may use separate authenticated systems with additional disclosures.
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The effective date at the top will change, and material updates may be highlighted on the website or sent to active members when appropriate.
Privacy questions or requests: privacy@hillsboroughlifeinsurance.com.
General support: support@hillsboroughlifeinsurance.com.