Our Team

Specialists Behind Every Claim

Our team combines warranty operations experience with home repair knowledge so you get accurate answers and efficient service scheduling.

Daniel Mercer

Claims Director

Oversees claim quality, contractor standards, and member escalations.

Elena Voss

Customer Success Lead

Guides new members through enrollment and plan comparisons.

Marcus Chen

Technical Advisor

Reviews complex diagnostics with contractor partners.

Sandra Blake

Plan Specialist

Customizes coverage schedules for multi-system homes.

Jordan Ellis

Contractor Relations

Maintains our licensed service professional network.

Rina Kapoor

Member Education

Publishes maintenance guides that complement your policy.

Thomas Reid

Compliance Officer

Ensures contracts and marketing align with regulations.

Mia Lawson

Renewals Manager

Helps households adjust plans as appliances age.